Refunds

Payments are non-refundable once made. For events, that includes withdrawing, not turning up, missing a deadline or being disqualified.

• Duplicate payment. If you are charged twice for the same thing, the extra payment is refunded.
• Failed payment. If money leaves your account but the payment fails, it is returned automatically.
• Cancelled by us. If we cancel an event, or cannot hand over something you bought, you get your money back.

Refunds are always the full amount. We pay any gateway charges.

Once a refund starts, Razorpay returns the money to the card, UPI or bank account you paid from, usually within 5 to 7 working days.

If a refund has not arrived after 7 working days, or you were charged but the site does not show it, write to Festcouncil_yugaantar@scaler.com with your registration email and the payment ID from Razorpay's receipt. Please contact us before raising a dispute with your bank, so we can fix it faster.